About us
All information about our company are available in the page "About us" Feel free to read it.
Are "PROVENCE-SHOP's" transactions secure?
YES. As soon as you start the buying process, deciding to place an order, then you enter a secure environment. The distinctive signs are : The closed lock in Netscape, and the "fixed" key in the bottom left part of the screen for Microsoft Inernet explorer; another proofs is The pop-up window appearing, notifying you that all transactions are secure.
This secured environment is active only when required : during the paymnent and ordering processes. For you, interested in technology, it is the "standard" SSLII 128 Bits encryption.
When the transaction is completed, we DO NOT KEEP any information about yourself and your credit card on our server.
Return Policy
Your satisfaction is very important for us. You have to understand that we offer products essentially made by artisans, and that means they are not mass products. Most of our items are unique. They may be slightly different in size, or color, or shape from what is displayed on our web site. But the differences are never very important.
If you are not completely satisfied with your purchase, simply contact us to know how to return it for exchange or refund. You have a 15 day delay to do that. Please, contact us BEFORE ANY RETURN. We will only accept the returns we agreed
Any return is made under your responsibility, and must be insured.
Any returned product must be packed in its original packaging. Perfumes, Eaux de Toilette, soaps, and all cosmetics, must stay sealed. You have to understand that we cannot accept a return for a perfume that has been opened and used.
Except if we made a mistake, any refund is made for the value of the product itself.
We do not accept a return for a special order
Delivery Problems
If you experience any problem after receiving your delivery (error, broken item, missing item, or whatever else...) please, CONTACT US IMMEDIATLY, and contact the carrier. Keep the box . Do not destroy or throw anything. Call 1-888-899-1935. We will tell you what to do
Delivery delays
Usually, our delays are very short, because most of our goods are available.
If your item is not available when you order it, your credit card will be charged only when we ship it.
When an order is partially available, we ship what is available and charge your credit card for that amount + total shipping. The rest of your order will be shipped for free
At the moment of shipping, you will receive an email stating the shipping mode, and the tracking number.
We are not responsible if your order cannot be delivered because of a wrong or uncomplete address, or if you are not present.Shipping
Our products are shipped in appropriate packages, and we use the most appropriate mean of transportation according to the emergency of the order, and according your choice.
Except of clear indications from you, when an order is not completely available when we receive it, we ship immediatly what is available.
Of course, youwill have to make the appropriate verifications by the transporter when receiveing the goods.Privacy
To make your shipment and process your credit card, we need to collect some information about you.
These information are never shared or sold to anyone.After we have processed and completed your order, we do not keep any information about your credit card. For that reason, even if you place regular orders, your credit card number will be requested for each order
Our shopping cart needs cookies to work. If your system does not accept cookies, you cannot place an order. Be aware that our cookies are placed for a limited time, and they only contain your customer ID.
Questions about our products
We are not responsible if you do not use properly our products. We usually deliver the products with all the necessary information, but we recommend you to contact us if you have any doubt about them.
Taxes, currencies, and import restrictions for certain countries.
Our products are shipped from the US. All import taxes, if there are, have to be paid by the addresse. We will not accept any return for taxes reason.
All our sales are payable in US$
If a custommer orders a product forbidden for import in his country, we try not to ship it. But ALMA INTERNATIONAL cannot be held responsible for shipping goods in a country where they are illegal on import. Each custommer has the charge not to order goods forbidden in its own country. We cannot know the regulations of ALL of our custommer's countries. Therefore we cannot be held responsible for the refusal of the goods by the customs, or any legal authority.
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Customers information :
To contact us
Toll free number
1-888-899-1935
or:617-500-4574
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